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 Telephone
Communication Systems
J&B's
outstanding reputation for quality service and customer satisfaction
is the result of a long term commitment to excellence. We believe
that the best way increase business is to not only meet, but
to exceed the highest expectations of our customers. This attitude
and the fact that we have had to meet the industry’s most stringent
standards of service excellence, has gained us the trust and
authorization of manufacturers of some of the best telecommunications
products available. Thus, J&B customers can be assured of
our consistent dedication to service.
J&B's service team of field technicians are equipped with
the latest test equipment and are dedicated to world-class customer
service. Furthermore, when required, J&B can tap into manufacturer's
resources such as engineering and software development centers,
as well as the factory, to provide a seamless support. This
program effectively penetrates our multilevel support system
and focuses the entire resources of J&B on solving your
unique application requirements.
J&B's guarantee response time to emergency service is within
4 hours, with an average response time of 47 minutes. Major
alarm interruptions or emergency outages are always responded
to quickly, whereas minor non-emergency situations are handled
within 24 hours.
J&B assumes the responsibility for your system's performance
regardless of where the problem is. It is our responsibility
to isolate the problem and see to it that repairs are done quickly
and completely. You are never caught in the middle of a multi-supplier
confrontation where no one assumes full responsibility.
Maintaining accurate service records on the customer's installation
at the Field Service Center has a direct impact on service response
time. A J&B technician can quickly access a complete installation
and service history on a system to help in the diagnostic process.
Add, Move, or Change
Nextcom will handle any and all necessary
changes for your current system:
- J&B will upgrade your system with the newest technologies
available.
- J&B will perform all aspects of the move of your current
systems from your current location to a new location.
- J&B will perform all the required cabling.
- J&B will configure your system for new demands.
- As a "single point of contact", J&B will
communicate and choose the best Telco service from our comprehensive
list of service providers.
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